Shipping policy

Last updated: October 29, 2026

Thank you for shopping with Dorin Wigs & Hair Extensions. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Where we ship

We ship within the United States and to selected countries; the destinations available are the ones you can choose at checkout. Within the US, Economy shipping is free on orders over $150. International orders ship by tracked mail for a flat $135, or $185 with insurance up to $2,500. Import duties, taxes and customs fees are not included: the destination country charges them, and the recipient pays them on delivery. Customs can add to delivery times, and some countries need extra recipient details, for example an Israeli ID number for orders to Israel.

Order processing

• In-stock items ship within 3 to 5 business days of your order.
• Made-to-order and customized pieces are made by hand for you and need about 3 to 4 weeks before they ship, plus delivery time. We'll keep you updated while your piece is made. If it will take longer than we told you, we'll let you know; see section 2 of our Refund Policy for your options.

Shipping methods and costs

Available methods, costs and estimated delivery times are shown at checkout. They are based on your address, the order weight and the method you choose. Delivery times are estimates, not guarantees, and start once your order ships. Carrier delays, weather or other events outside our control can affect them.

Tracking

When your order ships, we'll email you a confirmation with a tracking number. Tracking can take a little time to update.

Address accuracy

Please check your shipping address at checkout. If it needs correcting, contact us as soon as possible, before the order ships.

Lost, damaged or delayed packages

If your order arrives damaged, contact us within 14 days of delivery, with photos. If it's lost or running late, contact us as soon as you notice. We'll work with the carrier and help put it right. Damaged ready-made items are covered by the 14-day return in section 3 of our Refund Policy.

Changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We can usually make changes to in-stock orders before they ship, but not once they're in transit. Customized and made-to-order pieces can't be cancelled once work on them has begun, except for a shipping delay; see section 2 of our Refund Policy. Approved refunds go back to the original payment method.

Questions?

Call (954) 955-1045 or email hello@dorinwigs.com.